Odimmegwa Johnpeter/Abuja
The Nigeria Civil Aviation Authority (NCAA) has conveyed a letter of sanction to Kenyan Airways over the case of Gloria Omisore and two other passengers. This was contained in a statement signed by Michael Achimugu, Director, Public Affairs and Consumer Protection which reads: “Today, May 7, 2025, the NCAA has sent a letter of sanction to the operator, Kenya Airways, over the cases of Gloria Omisore and two other passengers. “The penalties are for consumer protection-related infractions including right to care, failure to provide full disclosure of terms of carriage, failure to respond to the Authority’s request, failure to process refund and compensation, and lost baggage.
“In addition to the fine in line with the NCAA Regulations 2023, the airline has seven days to pay the refunds and compensation of 1000 special drawing rights to the affected passengers.
“Failure to comply with the letter will attract stiffer penalties for the airline.
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