Odimmegwa Johnpeter/Abuja
Electricity consumers have been reminded of the proper channels to follow when experiencing power supply problems as part of efforts to ensure quick and effective resolution of complaints.
This was the content of NERC’s X handle on Monday, where it advised customers to report any electricity supply issue to the Customer Complaint Unit of their Distribution Company.
“The CCU serves as the primary point of contact and is responsible for addressing complaints and resolving them within the approved time frame.
“If the issue is not resolved to the customer’s satisfaction, the complaint should be escalated to the nearest Nigerian Electricity Regulatory Commission (NERC) Forum Office. The Forum acts as an independent body that reviews disputes between consumers and electricity providers and facilitates fair resolutions.
“In cases where customers remain dissatisfied with the Forum’s decision, they have the right to appeal directly to NERC. The Commission will then review the matter and make a final determination in line with existing regulations,” NERC said.
The structured complaint process is designed to protect consumers, promote accountability among electricity providers, and ensure transparency in the resolution of power supply issues.
END
